About Me
I design resilient, people-first digital services that connect policy goals to the operational reality of frontline teams. From modernizing public sector workflows to untangling legacy integrations, I translate ambiguity into delivery roadmaps that keep critical services online and measurable.
Recent highlights include orchestrating a cloud-native intake platform that cut onboarding time by 42%—captured in this digital service modernization case study—and piloting a gamified operations console that keeps platform SREs focused on the right telemetry. You can review the engineering playbooks on my GitHub workspace or jump straight into a live resilience drill demo.
Skills
Enterprise transformation: Workshop strategy into executable architecture, guiding hybrid-cloud migrations with measurable uptime and adoption gains—see the case study for delivery metrics. Data and AI platforms: Build observability-rich pipelines, embed ethical AI reviews, and automate governance guardrails, with reusable accelerators documented in my Data Product Launchpad repository. Product leadership: Lead multidisciplinary squads through discovery sprints, service blueprints, and change playbooks—validated through interactive experiments like the platform resilience demo.
Contact
Feel free to reach out for collaboration or inquiries.
- Email: me@malcolmtough.ca
- LinkedIn: linkedin.com/in/tough