Digital Service Modernization

Client: Regional public services agency

Engagement: Led a cross-functional program to replace paper-heavy intake and scheduling workflows with a secure, cloud-native platform.

• Designed a modular architecture that stitched together legacy records, SaaS scheduling, and analytics microservices.
• Implemented intake triage automations that reduced onboarding time by 42% and eliminated duplicate data entry.
• Delivered operational dashboards with near real-time telemetry, enabling leadership to course-correct within hours instead of weeks.

The outcome is a resilient service foundation that scales on demand and keeps frontline staff focused on high-value client interactions.

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